Family Support Worker

This is a varied and rewarding role where you will oversee all aspects of lettings, from customer enquiries and bookings through to service delivery, compliance, and income generation. You will play a key role in ensuring our facilities are used effectively for community benefit, while maintaining high standards of safeguarding, health and safety, and customer service. Working closely with Headteachers, site teams, and the Trust Central Team, you will also lead on developing a strategic approach to lettings, identifying opportunities to grow income and enhance community engagement. You will manage and support a team of lettings assistants, including line management and the scheduling of staffing to ensure appropriate cover in line with the lettings programme. You will also ensure consistent processes across the Trust and contribute to a culture of continuous improvement. If you have experience in facilities, lettings, or operational management, and enjoy working in a busy, customer-focused environment, we would love to hear from you. Please see the attached job description for full details. Key details Salary: £31,537 - £34,434 pro rata (Approx. £17,000 - £18,098 per annum, pending pay award backdated to 1 April 2026) Hours: 20 hours per week, all year round Please note we are open to this position being either term time only, or time time plus weeks, for the right candidate. Proposed working pattern: four evenings per week (4:00pm-8:00pm) and one daytime shift; flexibility available Location: Across Didcot Girls’ School and St Birinus School Holiday: 28 days per year (pro rata) Contract: Permanent About the role Lead and manage all aspects of the Trust’s lettings activity across two secondary schools Act as the main point of contact for external hirers, ensuring a professional and responsive service Develop and implement a lettings strategy to maximise income and utilisation Ensure all lettings operate safely and in line with safeguarding and statutory requirements Work closely with site and school teams to ensure facilities are prepared and secure Line manage lettings assistants, including recruitment, training, and performance support, and schedule staffing to meet the requirements of the lettings timetable Monitor income, performance, and customer satisfaction, reporting regularly Promote facilities and identify opportunities to grow community use About you Experience in facilities, lettings or operational management Strong organisational and communication skills Ability to manage multiple priorities in a fast-paced environment Experience of managing staff and customer-facing services Good financial awareness and attention to detail A proactive, solution-focused approach Why join us? You will be joining a supportive and forward-thinking Trust where you will have the opportunity to shape and develop a key area of our operations, working closely with schools and making a tangible impact on their communities. Applications Previous applicants need not apply Interested applicants are welcome to arrange a conversation about the post with RET Estates Lead, Matt Hinchliffe, by contacting lettings@ridgewayeducation.com Please note that we reserve the right to shortlist and interview on receipt of applications so early applications are encouraged. Ridgeway Education Trust is committed to safeguarding, equality and promoting the welfare of children and expects staff working in all its schools to share this commitment. The successful applicant will be subject to satisfactory enhanced DBS, references and pre-employment safeguarding checks.  The possession of a criminal record will not necessarily prevent an applicant from obtaining a post. All cases are considered confidentially and according to the nature of the role and information disclosed.   To view our Safeguarding policy, please visit our website: Safeguarding - Ridgeway Education Trust Please be aware that you will be required to bring proof of right to work in the UK and photographic ID, as applicable, to interview and online searches may be made for shortlisted candidates, as part of due diligence checks. Ridgeway Education Trust is an equal opportunities employer. The RET Charter describes our vision for Ridgeway Education Trust and the priority we give to the development of our staff team is illustrated in the RET Staff Charter. Our staff tell us that the Trust is a supportive and motivational place to work, with real attention paid to staff wellbeing, workload and professional development. Further information about our Trust can be found on our website: https://www.ridgewayeducationtrust.co.uk