IT Technician

Training, qualifications and experience Good standard of basic education including English and mathematics Extended experience or the ability to demonstrate the competence to undertake the role Possession of a relevant ICT qualification, to meet the demands of the role, or the ability to demonstrate the capability to gain, relevant qualifications or equivalent where applicable Experience of working in a school or college Working knowledge of the practices, processes and procedures relevant to the role i.e. understanding and experience of: Windows Update Services, Windows and Printer Deployment, Group Policy Management, Active Directory, DNS, DHCP, Microsoft Hyper-V, Windows Server, Microsoft 365 management, wireless network implementation and management, Firewall management, Web filters and Infrastructure Management Knowledge and experience of maintaining and repairing pcs, laptops, printers and audio visual equipment Similar knowledge of printers, reprographics and managed print solution would be desirable Experience of implementing new systems, hardware and software (ie research, test and install new technologies) To be willing to undertake the PAT test training. Professional knowledge and understanding Prior experience of managing users in a Microsoft 365 tenancy Knowledge and understanding of a Management Information System Able to troubleshoot and resolve problems including innovative approach Good planning and organisational skills, with the ability to prioritise, work efficiently and accurately, particularly under pressure, to deadlines and using own initiative Ability to maintain positive relationships with students, staff, parents and members of the community Developed skills appropriate to the job discipline Confidence and enthusiastic to work with staff and student and including those with limited ICT knowledge and understanding Ability to communicate technical fixes to end users in clear, non-technical language, enabling users to implement solutions where appropriate