Senior IT Technician

We are seeking to appoint an experienced and motivated Senior IT Technician, who is proactive and has excellent customer service skills. This role requires an IT professional, who has substantial experience in technical support. As an IT Technician within our Multi-Academy Trust, you will play a key role in supporting the day-to-day operation of IT systems across a cluster of schools. Working closely with staff, students, and senior leaders, you will provide first and second-line technical support, maintain hardware and software, and help ensure a secure, reliable, and effective IT environment. This is a varied and hands-on role that requires excellent problem-solving skills, a customer-focused approach, and the ability to manage priorities across multiple sites. You will support classroom technology, network infrastructure, devices, and digital learning platforms, helping to enhance teaching, learning, and operational efficiency across the Trust, and other IT support. The successful candidate will be a proactive team player with strong technical knowledge, excellent communication skills, and a commitment to delivering high-quality support in a busy educational environment. Key Responsibilities Operational management of IT Services to support teaching and learning, business and administrative functions across the five primary schools. Provide technical support, responding to users’ helpdesk requests in a timely and effective manner to minimise any disruption to teaching, learning or administration. Monitor the performance and fitness for purpose of end-user devices and peripherals, resolving hardware and software faults, finding temporary workarounds where necessary and escalating to the United Learning Technology Specialist team when required With the support of the Business Managers and school Principals, help to develop a sustainable strategy for refresh, taking into account educational requirements, emerging technologies and affordability. Monitor and manage network stability and performance in each of the schools. Implement change requests in each of the schools as necessary. Ensure compliance with backup, anti-virus and other security provisions in each of the schools following United Learning’s Digital Standards. Our offer: Plenty of opportunities for professional development, within the Trust An individual CPD pathway, to develop practice, and help you reach the next stage in your career An opportunity to work in a charitable organisation that is focused on improving the lives of disadvantaged children; the core value of the Trust is “best in everyone” A competitive salary 25 days annual leave (pro rata if part-time) plus bank holidays Enrolment into a contributory pension scheme Popular benefits and rewards programme Healthcare Plan (enrolment after 6 months service) £500 reward referral scheme A paid personal day off to use as and when you like This post may involve both evening and weekend work and the post holder will need to demonstrate a large degree of flexibility and willingness to work unsocial hours. The need to adapt working hours around the business need of the schools is an expectancy of the job role. Hanwell Fields Community School is part of United Learning, a large, and growing, group of schools aiming to offer a life-changing education to children and young people across England. United Learning is committed to safeguarding and promoting the welfare of all children and young people and expects all staff and volunteers to share this commitment. All positions are subject to an Enhanced Disclosure and Barring check from the Disclosure and Barring Service (DBS) and shortlisted candidates will be subject to an online check. We always appoint on merit, and we are open to discussing flexible working options.