Student Support Officer

PURPOSE OF JOB: As part of the wider pastoral and inclusion team, the role will involve working in our Learning Support Centre (LSC) to ensure it runs effectively day-to-day. The LSC is our hub where students can access support. You will work closely with the LSC Manager to ensure students are supported and any issues raised are dealt with promptly. MAIN ACTIVITIES: Support the LSC Manager in ensuring the effective day-to-day running of the LSC Support Heads of Year with investigations into incidents. This will include gathering evidence from a variety of sources such as statements from students and checking CCTV. Facilitate mediations between students where appropriate Ensure students who come to the LSC are dealt with in a timely manner to maximise learning time Ensure there is sufficient and appropriate work made available to students during any time out of lessons including suspension and respite. Identify any students who may need additional support. Liaise closely with safeguarding/SEND/ wellbeing teams where appropriate. Make phone calls home for students who need to call home during the school day Completion of administrative tasks to support the wider running of the pastoral system such as phone calls home to arrange meetings, completion of the LSC register, distribution of back to lessons slips etc. Run lost property for the school You will be given First Aid training and cover in First Aid for breaks and absences You will be given training to support students experiencing bereavement To monitor the welfare of all vulnerable students, alerting Heads of Year and other relevant staff of concerns Facilitate students to be in correct uniform by ensuring uniform issues are addressed and where appropriate students are given plimsoles or spare uniform. Overseeing detentions for students. This will normally be after school but could also be at break time. Supervision of students during break times. This will involve duties outside of the LSC. Working as part of our wider pastoral support network Update parents where there are ongoing issues or concerns raised. Support the Attendance Team by making home visits Support the Inclusion room (K1) as required Occasionally you may be required to cover a lesson when there are no other staff available. Undertaking any other responsibilities which may be reasonably directed by Senior Leaders We expect our LSC Student Support Officer to: Always expect the highest standards from students. Make it clear to students what is expected from them. Praise students when they do the ‘right’ thing. Avoid personalising individual behaviour problems - be hard on the incidents but caring towards the student Remain professional at all times, maintain composure and be prepared to able to reset relationships after an incident. Always make your Line Manager aware of any problems that may escalate into an incident, giving them the opportunity to defuse the situation.