Administration Assistant

Education and qualifications

Good general education/GCSE Maths and English or equivalent, or proven competence.

First Aid qualification (or willingness to train)

Administrative/business/office-based certification

Professional knowledge and experience

Demonstrate an understanding of the need to maintain sensitivity and confidentiality

Excellent working knowledge and practice in Microsoft Office packages

Good organisational skills, able to co-ordinate a variety of tasks/communications/meetings and organise own workload

Ability to work under pressure, remaining calm and flexible

The ability to build good professional relationships with parents/carers, students, staff and members of the public

Customer service experience

Experience of working in a

school environment

Experience of using Arbor in a

school setting

Traits and competencies

Committed to and good understanding of Safeguarding and Child Protection practice and procedure

Able to carry out routine tasks without close supervision

Able to identify, prioritise and deal with issues as they occur

A ‘self-starter’ with the ability to motivate self, prioritise effectively and meet deadlines

A confident communicator

Excellent telephone manner

Well presented

Genuine enthusiasm and the ability to work well within a wider staff team

Someone who is:

Willing to work outside of normal hours if required Flexible and adaptable to changing circumstances Enthusiastic, approachable and team spirited