Pastoral Support Officer

Pastoral Support Officer – Outstanding Secondary School – Norwich Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale School Information This is an Outstanding 11–18 secondary school in Norwich , recognised for its exceptional pastoral systems, consistent behaviour standards, and outstanding academic progress scores. The school places strong emphasis on student wellbeing, safeguarding, and emotional development, ensuring a safe and supportive environment for all students. Staff benefit from access to excellent training, clear policies, and a collaborative culture where pastoral staff work closely with teaching, leadership, safeguarding, and SEN teams. The school has modern facilities, designated pastoral hubs, a counselling service, and well-organised year-group structures. Pastoral teams are well-resourced and supported by experienced Heads of Year and a strong Senior Leadership Team committed to inclusion and student welfare. Role Information The school is seeking a committed, patient, and proactive Pastoral Support Officer to join their experienced pastoral team. Key responsibilities include: • Providing daily support for students experiencing behavioural, emotional, social, or academic challenges • Working closely with Heads of Year on behaviour interventions, pastoral plans, and restorative conversations • Meeting parents/carers to discuss concerns and develop support strategies • Monitoring attendance, punctuality, behaviour logs, and welfare concerns • Delivering small-group or 1:1 pastoral interventions (e.g., self-esteem, resilience, behaviour support) • Recording actions, interventions, and safeguarding concerns accurately using school systems • Supporting reintegration meetings after exclusions or prolonged absence • Liaising with the safeguarding team, SENCO, counsellors, and external support agencies • Supporting the supervision of unstructured times such as break and lunch • Contributing to pastoral briefings, year team meetings, and early help processes This role requires a calm, caring, and professional individual who can build positive relationships with young people. Requirements • Experience in youth work, pastoral care, behaviour support, or safeguarding • Strong communication and relationship-building skills • Ability to handle sensitive issues with professionalism and confidentiality • Good understanding of safeguarding and child protection procedures • Ability to stay calm, consistent, and fair when supporting challenging situations • Strong organisational skills and accurate record-keeping • A commitment to inclusion, wellbeing, and supporting students’ wider development Application To apply, please send your CV as soon as possible.