NewPosted 3h ago
Pastoral Support Officer – Outstanding Secondary School – Norwich
Start Date: As soon as possible
Contract: Full-time, Permanent
Salary: Paid to scale
School Information
This is an Outstanding 11–18 secondary school in Norwich , recognised for its exceptional pastoral systems, consistent behaviour standards, and outstanding academic progress scores. The school places strong emphasis on student wellbeing, safeguarding, and emotional development, ensuring a safe and supportive environment for all students. Staff benefit from access to excellent training, clear policies, and a collaborative culture where pastoral staff work closely with teaching, leadership, safeguarding, and SEN teams.
The school has modern facilities, designated pastoral hubs, a counselling service, and well-organised year-group structures. Pastoral teams are well-resourced and supported by experienced Heads of Year and a strong Senior Leadership Team committed to inclusion and student welfare.
Role Information
The school is seeking a committed, patient, and proactive Pastoral Support Officer to join their experienced pastoral team.
Key responsibilities include:
• Providing daily support for students experiencing behavioural, emotional, social, or academic challenges
• Working closely with Heads of Year on behaviour interventions, pastoral plans, and restorative conversations
• Meeting parents/carers to discuss concerns and develop support strategies
• Monitoring attendance, punctuality, behaviour logs, and welfare concerns
• Delivering small-group or 1:1 pastoral interventions (e.g., self-esteem, resilience, behaviour support)
• Recording actions, interventions, and safeguarding concerns accurately using school systems
• Supporting reintegration meetings after exclusions or prolonged absence
• Liaising with the safeguarding team, SENCO, counsellors, and external support agencies
• Supporting the supervision of unstructured times such as break and lunch
• Contributing to pastoral briefings, year team meetings, and early help processes
This role requires a calm, caring, and professional individual who can build positive relationships with young people.
Requirements
• Experience in youth work, pastoral care, behaviour support, or safeguarding
• Strong communication and relationship-building skills
• Ability to handle sensitive issues with professionalism and confidentiality
• Good understanding of safeguarding and child protection procedures
• Ability to stay calm, consistent, and fair when supporting challenging situations
• Strong organisational skills and accurate record-keeping
• A commitment to inclusion, wellbeing, and supporting students’ wider development
Application
To apply, please send your CV as soon as possible.
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