Organisation access · Team members and roles
Inviting colleagues and fixing a failed invitation
How invitations work, and what to do when one does not arrive.
An invitation is created for one email address and one role, and can only be accepted by someone signing in with that address. Invitations expire, and an expired or revoked invitation cannot be reused.
Where email delivery is not yet available we say so on the invitation instead of claiming an email was sent, and you can share the invitation link yourself.
Invite someone with the smallest role that lets them do their job — roles can always be raised later. An invitation can be revoked before it is accepted, and revoking it takes effect immediately. If an invitation cannot be accepted at all, send a support request rather than creating several invitations for the same person.
Last reviewed 2026-08-07.