Community Facility Assistant

Main Duties and Responsibilities

Facility Operations & Safety Open, close and secure facilities in line with operational procedures Maintain the safety and security of the site at all times Conduct facility checks before and after use, reporting any issues promptly Ensure access to facilities is restricted to authorised users only Carry out basic football pitch maintenance and general upkeep Set up, monitor and clear away equipment for activities and bookings Undertake litter picking and empty bins to maintain a clean and safe environment Support compliance with health and safety procedures, including enforcing site Policies Customer Service & Engagement Meet and greet customers in a professional and welcoming manner Respond to customer queries and resolve issues effectively Support a positive, inclusive and high-quality customer experience Encourage participation in sport, health and wellbeing activities Administration & Bookings Process bookings, payments and basic administrative tasks accurately Maintain records in line with organisational procedures Support the smooth operation of facility schedules and usage