Student Information Desk Receptionist

We are looking for an individual who has high aspirations for students, who is committed, and who has the skills and determination to make a significant difference to the lives of our students. If this sounds like you, join us. This is a forward-facing role. The successful candidate will provide an effective, student-friendly first point of contact for students on all matters relating to academy life, while also covering the main visitor reception to deliver a friendly, professional, and efficient service to all academy visitors, and undertake first aid duties as required across the academy. You must be approachable and welcoming, with excellent organisational skills. The successful candidate will be confident and possess great communication skills alongside an understanding of safeguarding children. Full training and support will be given for the right candidate.

Responsibilities

The SID & Main Receptionist is responsible for providing a professional and efficient Reception service for the academy—covering both the student information desk and main visitor reception—as well as administrative support. Key duties include:

• Front Desk, Visitor & Student Support: Serve as the primary point of contact for both main visitor reception and student reception, welcoming external visitors, assisting students with support services, tracking student arrivals and departures, and managing lost or confiscated property.
• First Aid & Student Care: Undertake first aid duties, acting as a designated first aider to assess, treat, and record minor injuries and illnesses for students, visitors, and staff in line with academy procedures.
• Records & Data Management: Process, update, and validate student records, including data input and document filing.
• Logistics & Events: Administer and coordinate student bus travel (including after-school transport and fares) and support uniform distribution events and stock.
• General Administration: Provide general administrative assistance and handle meeting arrangements as needed.
• To view our Job Description, please click https://drive.google.com/drive/home. Qualifications

Established experience in a reception or customer service environment is essential. You must demonstrate the ability to engage confidently and effectively with all stakeholders, including visitors, staff, students, and parents/carers, delivering a first-class reception experience across both main reception and student desk operations. Success in this role demands strong respect for confidentiality, excellent competency in standard ICT packages (proficiency in Microsoft Office is crucial), and the resilience to perform efficiently and effectively while expertly managing multiple, time-sensitive priorities and a willingness to hold or undertake First Aid training.